This can mean one of two things:
Scenario 1:
You completed your payment and received a notification page, email, or text message from Coda that your transaction has been completed, but your item was not received. The publisher might face an issue fulfilling your order. But don't worry; we keep a record of your transactions and will help to resolve the issue by completing your order manually.
Scenario 2:
You completed the payment and received a notification page, email, or text message from Coda that your transaction was overdue but not completed. In this case, there may be a connection problem between the payment channel and Coda; therefore, Coda was not notified. Please wait while we work with the payment channel to investigate and resolve your issue.
Please submit the following information so we can help check the problem and resolve it for you:
Transaction time:
Phone number or email:
Game/App Name:
Success/failure notification you received from Coda:
Submit the above data to this form.
We apologize for any inconvenience.