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I Got an Error Code When Making a Purchase

Administrator

If you are having trouble purchasing or receiving an error code, please review the list of common codes and suggestions below:

Error Code Description Steps to Take
Error 213

Error code 213 means that the transaction is expired. It could be because of:

  1. You didn't enter the OTP code into the Codashop payment page in time (if using the Direct Carrier Billing payment method), or
  2. The Codashop system did not receive your payment during the session time (if using a Bank Transfer/E-Wallet/Convenience Store payment method).

Please restart your device and try to make a purchase again if you didn't get charged.

But if you already made a payment or got charged, please contact us here and attach your payment proof. So that we can help you to check it on our system.
Error 225 This means that you have attempted to make a purchase using a payment channel that is not yet activated. Please try your purchase again using a different payment channel.
Error 227 This means that you have attempted to make a purchase using a price point that is not yet active in Coda's system. Please try your purchase again using a different price point.
Error 309 This means that the IP address from which you initiated a purchase is blocked. Please try to restart the phone if you are using mobile data or restart your modem if you are using WiFi.
Error 704 This means that the transaction was declined by your bank/card provider due to certain circumstances. 

Please check the below information for further clarification:

  1. Make sure you are not using a VPN during your transaction.
  2. Only ES-based cards work at Codashop. The transaction can be done only if you are in Spain as well.
  3. Please double-check all the details before proceeding. Make sure you input the right card number, exp. date, CVC, and OTP.
  4. If you made multiple attempts, your card will be automatically blocked due to risk protection and you may just try again on another day.
  5.  

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